At RapidE Power and Mobility Solutions Pvt. Ltd (“RapidE Power”, “we”, “our”, or “us”), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and any services provided by us (collectively referred to as the “Platform”).

When you register or interact with RapidE Power, we may collect certain personal information such as your full name, phone number, email address, delivery location, and identity details when required for KYC purposes. In addition, we collect operational data such as your battery swap history, usage patterns, and service interactions to help us improve our services. We also collect device information including device type, IP address, and app version, as well as location data with your permission.

We use your data to fulfill battery swap and delivery requests, verify your identity, communicate essential service updates, monitor battery performance, optimize logistics, and ensure a smooth and secure user experience. In some cases, we may use anonymized data to improve our technology, analytics, and energy efficiency models. Your data may also be used to comply with legal and regulatory requirements applicable to our operations.

We do not sell or rent your personal data to any third parties. However, to ensure seamless service delivery, we may share your information with trusted partners such as our delivery teams, payment gateways, cloud storage providers, and analytics service providers—always under strict data protection agreements. In situations where required by law or governmental authority, we may be obligated to disclose certain data in accordance with applicable legal frameworks.

RapidE Power uses industry-standard security practices to protect your personal information. These include encrypted communications, secure server infrastructure, limited access controls, and periodic audits. While we take all reasonable steps to ensure the safety of your data, no online platform can be entirely immune from security threats.

We may use cookies or similar technologies on our website to enhance your browsing experience, analyze traffic, and serve relevant content. These tools help us understand user behavior and improve our services. You may manage cookie preferences through your browser settings.

You have full control over your personal information. You can request access, correction, or deletion of your data by contacting our support team. You also have the right to opt out of marketing communications and disable location sharing through your app or device settings.

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us immediately so we can take appropriate action.

We may update this Privacy Policy occasionally to reflect changes in our operations, services, or legal obligations. We encourage you to review this page periodically. Continued use of our services following any updates constitutes your agreement to the revised terms.

If you have any questions or concerns about this Privacy Policy or our data practices, you can reach out to us at mail@rapidepower.com